Who is the customer? In what way does the market change, and how to react to that?
How to ensure service-innovations are scaled and supported? How to keep your team dedicated?
Permanently improve the service performance of your organization. Where lies opportunity?
How to revitalize your services? How to prevent innovations from getting stuck?
How to prepare your organization for tomorrow’s demands? How to anticipate on that today?
How to make jobs more strategy focussed, enterprising and fun? How to stay appealing as an employer?
We have a broad view of the market. We keep a sharp eye on the latest developments and trends. We analyse opportunities and challenges. We evaluate service-perception and satisfaction of your customers, as well as that of your customers’ customers. We keep your market strategy focussed. Are you still on the right track? Are you still relevant? No fuzzy talk, no wishful thinking: we aim to supply information about your place on the market, and possible new markets.
Service innovations often get stuck in daily practice. Pretending to be ‘customer-oriented’ is not going to cut it. Do you actually know your value to your customer? What about your customers’ customers? Do you know what they are expecting from you, now and in the future? You are going to have to commit to that expectation. We know how. We recognize your customer, and we can help to develop truly effective service-innovations.
Formulating a service-strategy will not suffice. People need guidance to deliver in practice what you preach, to stretch and learn new competences. How to recognize the qualities needed for the task? And how to actually organize the change? We can help you unlock the innovative power inside your organization, to develop and implement it. We can help you to communicate the need and urgency of change. We will ensure that change produces genuine improvement. Consequently, your entire organization will be in support of that change.
We will structure your information-needs. Together we will determine the relevant information and ‘critical performance-indicators’ for employees and teams, in order for them to be able to reach their goals. We will specify the required systems and dashboards, and determine how this will affect your organization and IT-needs. We will provide practical navigational tools for you to manoeuvre, now and into the future.
We will evaluate your company results. How can we improve performance? Can we reduce expenses by standardizing mature business? We will make maximum use of your organization’s current earning-power. We will pursue having service-improvements result in higher margin. Together we will explore new revenue-models for your organization.
How to organize the workload in such a way that your employees are able to reach their full potential? Outdated procedures and poor collaboration tend to drain a company of energy, effectiveness and job satisfaction. With a fresh look we will be able to provide alternatives and coordinate teamwork. We will encourage and mentor, we will prove that working independently and entrepreneurial is fun for everyone. Your team will become more effective, your customers remain satisfied and you will remain appealing as an employer.
How we work
We begin with a personal connection. That is the starting point. Together we explore the edge between your organization and the outside world. The connection between the two is where opportunity for improvement lies. We get to work, do what is necessary, from strategy to realization, from analysis to execution. We do this with grit and precision, committed to making the job fun again. For everyone.
What to expect?
We address your challenge and work quickly and dynamically in pursuit of results. We will not be satisfied until we are sure of effectiveness. Our analysis and our actions are based on the SIRE model: the interaction of Strategy, Innovation, realization and Exploration. We will tailor that to your specific needs. But first, we start off with an agreement on the required achievements that are to be made.
Put us to work!
Team Fringe ripples, surges and fizzes! We tend to enjoy coloring outside the lines. We would like to get involved in your organization, with a fresh look, craftsmanship and a lot of experience. Informal, people-oriented, down-to-earth and business-like.
Sounds good?
Call for an acquaintance.
+31 (0)6 27 08 55 23
joris@fringe.works
Een interventie mag best scherp zijn. Niet om te scoren, maar om iets te verbeteren.
+31 (0)6 47 97 04 67
bas@fringe.works
Een succesvolle strategie wordt gedragen door goed leiderschap. Het een kan niet zonder het ander.
+31 (0)6 55 30 29 75
martijn@fringe.works
Van iedere betekenisvolle stap voorwaarts krijg ik energie. Let’s do it!
+31(0)6 27 08 55 07
chantal@fringe.works
Prettig samenwerken en resultaatgerichtheid gaan prima samen.
+31 (0)6 41 13 54 55
roy@fringe.works
Soms is raffinement effectief. Maar ik ben ook niet bang om stevig aan te pakken. Alles om effect te bereiken!
+31 (0)6 23 30 14 86
barbara@fringe.works
Je moet de kans zien in het risico, en het risico van een kans. In dat evenwicht bloeien creatieve toekomstconcepten op.
+31 (0)6 55 18 17 44
gerbrand@fringe.works
Zinvol adviseren kan alleen vanuit een basis van authenticiteit, respect en vertrouwen.
+31 (0)6 20 41 04 85
janthomas@fringe.works
Als je mensen de controle over hun eigen werk teruggeeft, zie je ze opbloeien. Daar heeft iedereen baat bij. Ook de organisatie als geheel.
Fringe helps out business service providers, governments and knowledge institutions. We work for healthcare, welfare, culture, energy and environment. Fringe is proud to be able to make a difference.
Manager Baalderborg Group
Fringe has coached the board and management of the BAALDERBORG GROUP (BBG) to increase its ‘capacity for realization’.
Senior project manager Arnhem
Fringe has played an important part – in various roles and positions – in order to put the ‘Rozet cultural and educational center’ on the map, and to operate it soundly.
Business director CROW
CROW is a large knowledge-institute focussing on infrastructure, public space and traffic. The organization is funded by various governments.
